Interpersonal Communication and Thoughts

Question: Discuss about the Interpersonal Communication and Thoughts. Answer: Introduction: Interpersonal communication has become pivotal to survive in the present day transglobal occupational world. Good communicational skill is an integral part of the overall personality of an individual and it contributes to the productivity and conduct in the cutthroat professional world as well (Beebe, Beebe and Edmund, 2014). The procedure of interpersonal communication includes two individuals exchanging information, meaning and feelings through verbal or nonverbal delivery of messages (Beebe, Beebe and Edmund, 2014). It does not necessarily deal with the content of the massages but focuses on how the message has been conveyed. Communicational prowess is an essential element for a smooth sailing professional life, but in the field of public sector professions, communicational conduct becomes inescapable (Beebe, Beebe and Edmund, 2014). This essay attempts to summarize the different layers of communicational coordination and its requirement in the professional conduct, taking the occupation of a health and safety officer as an example to evaluate the conceptions. Health and safety officers are the specialists who analyze the quality of health services provided by a health care institute and evaluate the safety standards of the same (Reese, 2015). Their job requirement is to advise the workers of health care services to eliminate or diminish the risks of hazards. The designation of a health and safety officer is coordinated with government legislation as well to ensure a safe quality health care is provided to the public, and the work environment is safe for the employees (Healy, 2016). Communication becomes the integral portion of job description for a health and safety officer. The responsibility of the personnel is to monitor, review and implement protective and precautionary safety measure and in order to achieve that goal an OHSO needs to communicate with a variety of staff members of different sectors of health care job (Reese, 2015). Occupational communication can be categorized into three essential segments questioning, listening and feedback. These three elements are interlinked with each other intricately. An OHSO needs to generally engage with the stakeholders such as organization managers, department or workstation managers, all the staff within the organization, council and union officials. In order to monitor the internal dealings of an organization, a professional adviser initially needs to gather basic information (Moss, 2015). The process of gathering information involves all three elements of communication skills. In the chosen field of health and safety management, the demand of an officer is to ask the right questions at the right time (Reese, 2015). The best option to gather the accurate information about the quality and safety standards of the organization is to mainly communicate with the department or workstation managers and the entire staff within the organization. The methods of communication primarily are face-to-face meetings with management team, and can occasionally include presentations to department groups and all the staff if the need demands. There cannot be a set timeframe or schedule for the officer to communicate with the management and staff. The occurrence of the meetings and the frequency of it depends if the organization is facing an OHS issue, and what is the severity of the said issue (Evans, 2015). The officer also has the liberty to conduct random meetings or investigative sessions if a new legislation or policy has been introduced that concerns the organization he is assigned with. The communication becomes a ongoing extensive process and that can be uncomfortable for the staff or the management (Lolli, 2013). It is the responsibility of the officer to ensure that his presence does not affect the daily operations of the organization. The officer also has to make it his responsibility that the staff is not intimidated by his presence or attitude as that hamper the process of interchange of information with them. Although it has to be considered that, the primary method of intercommunication is questioning the staff (Beebe, Beebe and Edmund, 2014). That is why the communication skill of the official needs to be assertive but without being offending. The purpose of questioning and listening is to ensure that the health and safety officer properly understands the safety or standard issues that the organization is facing. The role of questioning is fundamental since the history of human communication both professionally and personally. Good interpersonal skills favor open-ended questions as they facilitate enhanced cooperation, honest response, and understanding. Open-ended questions ensure that the OHS official does not alarm the staff being questioned but it needs to be assertive at the same time (Beebe, Beebe and Edmund, 2014). Eye contact ensures that the questioning is assertive and demanding, as eye contact reflects sincerity, seriousness and integrity. Maintaining eye contact ensures that the official represents a professional frontier and the answers that he or she gets are genuine. Along with having good questioning skills, the official needs to be a good listener (Lundgren and McMakin, 2013). The official will be able to understand and interpret the issues in the organization only when he or she is willing to patiently listen to feedback of the staff. Moreover, when the staff realizes that their opinion is being patiently listened and considered and that encourages the staff to be more forthcoming to the health and safety officer (Reese, 2015). Feedback has to be the most vital element in the professional intercommunication. Feedback and its proper utilization boost the creativity and productivity of an organization (Sommer and Kulkarni, 2012). The occupation of an OHSO mandates that the official ensures all the advices and directions given by him or her is being properly implemented or followed (Baker et al., 2013). That goal is impossible to achieve without the consideration of staff feedback. It also prompts trust and motivation in the employees and that ultimately results in mutual respect in both parties (Sommer and Kulkarni, 2012). Interpersonal communication has become a requisite to enhance the quality of professional relationships in any occupation. The benefits of the interpersonal communicational skills include better understanding, delivering detailed information, clear interpretation and overall improve the quality and productivity of the organization. Communicational prowess is known to boost confidence and improves the overall personality of an individual. It has to be considered that the interpersonal skills have become indispensable in occupations that involve public relations and service. The essay topic discusses the importance of good communication in the occupation of health and safety officer. It has to be considered that such professions come with critical responsibilities and the official needs to maintain the balance of assertive command and compassionate understanding. Encouraging the practice of regular feedback session and reflecting listening skills can broaden communicational channel in the field of safety or standard advisory. The valid use of three basic elements of interpersonal communication questioning, listening and feedback, facilitates the establishment of collaborative and respectful occupational conduct. Whereas, assertive questioning skills prompts open communication, the patient listening enables the official to be receptive and responsive to the requirements of the recipients. The priorities of an OHSO are to ascertain excellent quality and safety standards of a healthcare organization along with correlating government legislation with the ethical and corporate dealings of the health care centre. In order to achieve that goal the officer needs to ensure that the provided instructions are unequivocally followed. It can be concluded that one cannot serve the purpose of the profession without utilization of impeccable questioning, listening and feedback skills. Reference list: Baker, A., Perreault, D., Reid, A. and Blanchard, C. M., (2013). Feedback and organizations: Feedback is good, feedback-friendly culture is better.Canadian Psychology/Psychologie canadienne,54(4), 260. Beebe, S.A., Beebe, S.J. and Redmond, M.V., (2014). Interpersonal Communication: relating to others, 7thedn, Allyn and Bacon, Boston DeJanasz, S.Z., Crossman, J., Campbell, N. and Power, M., (2014). Interpersonal skills in organizations, 2ndedn, Mc-Graw-Hill Education, North Ryde, NSW Healy, J., (2016).Improving health care safety and quality: reluctant regulators. Routledge.. Lolli, J.C., (2013). Interpersonal communication skills and the young hospitality leader: Are they prepared?.International journal of hospitality management,32, pp.295-298. 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